Terms of Service

These Terms govern your use of RetailerOS, operated by Khosha Systems. By signing up or using the service, you agree to them. We've kept the language plain — read through, and write to us if anything's unclear.

1. Who's who

"RetailerOS" is the software-as-a-service platform offered by Khosha Systems Pvt. Ltd. ("Khosha", "we", "us"). "You" refers to the retail business that registers an account, including the authorised individual signing up on its behalf.

2. The service

RetailerOS is a billing, inventory, customer-management and operations platform built for Indian mobile and electronics retailers. The service is delivered as a web application and supporting tools. Specific features depend on the plan you subscribe to (see Pricing).

3. Your account

• You must provide accurate registration information (store name, owner mobile, GSTIN if applicable).
• You are responsible for safeguarding your login credentials and for everything that happens under your account.
• You must be at least 18 years old and authorised to bind the business you represent.
• One account per business; no sharing across unrelated businesses without our written approval.

4. Plans and billing

Free plan — the Free plan (one store, up to 50 bills a month) is available at no cost, with no card needed, for as long as you use it (subject to the limits stated on our Pricing page).

Paid plans — the Growth plan costs ₹3,999 a month, and the Pro plan costs ₹7,499 a month for the first store, with extra stores optional at ₹3,999 a month each. Your plan bills on the cycle you choose (monthly, quarterly or annual); quarterly and annual billing cost less per month, as shown on our Pricing page. Growth and Pro come with a 14-day free trial, which you start from Settings → Plan & billing in the app. All paid plan prices are exclusive of 18% GST, which is added on the invoice.

Plan changes — upgrades take effect immediately and are pro-rated. Downgrades take effect at the start of your next billing period.

Refunds — quarterly and annual plans are eligible for a pro-rated refund within the first 30 days of subscription. Monthly plans are not refundable but you can cancel any time before your next renewal.

Late payment — if a payment fails, we'll retry automatically and notify you. After repeated failures (typically 7 days), the account may be downgraded to the free plan.

5. Acceptable use

When using RetailerOS, you agree not to:

• Use the service for anything illegal, fraudulent, or harmful.
• Send spam, unsolicited bulk WhatsApp messages, or content that violates WhatsApp Business Policy.
• Reverse-engineer, scrape, or attempt to extract the underlying source code or models.
• Interfere with the service's infrastructure, abuse rate limits, or attempt unauthorised access.
• Use the platform to store or transmit malware, illegal content, or anything that infringes others' rights.

We may suspend or terminate accounts that violate these rules, with or without prior notice depending on severity.

6. Your data and content

All business data you enter — invoices, customers, inventory, IMEIs, ledger, etc. — belongs to you. We act as the data custodian. You can export this data any time, at no charge.

You grant Khosha a limited licence to host, process and display your data solely to provide the service. We do not sell your business data, we do not use it to train our own AI models, and we do not share it with third parties beyond what's described in our Privacy Policy.

7. WhatsApp messages

WhatsApp messaging limits and add-on packs are as shown on our Pricing page. Messages must comply with WhatsApp's Business Policy — we may pause messaging if your account triggers WhatsApp's spam/quality filters.

8. Intellectual property

The RetailerOS software, logos, designs and documentation are owned by Khosha Systems. You receive a limited, non-transferable, non-exclusive licence to use the service while your account is active.

9. Third-party services

RetailerOS may connect to third-party services such as the WhatsApp Business API and payment gateways. Use of those services is subject to their own terms. We're not responsible for their availability or content.

10. Termination

You can cancel your account any time from the account settings. We may terminate accounts for repeated payment failures, violations of these Terms, or extended inactivity (12+ months on free plans). On termination:

• Your access to paid features ends at the end of the billing period.
• Your data is retained per the schedule in our Privacy Policy.
• Tax-relevant records are retained as required by Indian law.

11. Service availability

We work to keep RetailerOS available and reliable for every plan (see our Security page). We do not currently offer a contractual uptime SLA.

Scheduled maintenance is communicated in advance. Emergency maintenance may occur with shorter notice when needed.

12. Disclaimer of warranties

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties not expressly stated here, including warranties of fitness for a particular purpose, merchantability, and non-infringement.

13. Limitation of liability

To the extent permitted by law, Khosha's aggregate liability arising out of or relating to the service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential or punitive damages, including loss of revenue or data — though we do everything we can to keep your data safe.

14. Indemnity

You agree to indemnify Khosha against third-party claims arising out of your misuse of the service or your violation of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from or related to these Terms will be resolved in the courts of Bangalore, Karnataka, unless a binding arbitration is agreed by both parties.

16. Changes to these Terms

We may update these Terms as the product evolves. We will post changes on this page and update the date at the top; for material changes we will also notify account owners. Continued use after the effective date indicates your acceptance.

17. Contact us