Protection plans, sold on the same bill.
Device Protection, coming soon to RetailerOS, will let your counter offer extended warranty and damage protection plans on the phones, ACs and TVs you sell — right on the bill. Each plan is tied to the unit's IMEI or serial number, and where the plan provider supports it, claims will be raised from RetailerOS.
Coming soon — book a demo to hear first
- Galaxy S24 · 256 GB₹74,999
What's inside
Offered at billing
When a phone or appliance is billed, the matching protection plans appear on the same screen.
Coming soonOn the same invoice
The plan is added to the customer's bill and receipt, with no second system to use.
Coming soonTied to the unit
Every plan is linked to the IMEI or serial number it covers.
Coming soonClaims from the counter
When a covered device comes back, raise the claim from RetailerOS where the provider allows it.
Coming soonEarnings per plan
See what each plan sold earns your store, by staff member and by month.
Coming soonReminders before expiry
A WhatsApp nudge to renew before cover runs out.
Coming soonHow it works
Bill the device
Scan the IMEI or serial number as usual.
Offer a plan
The plans for that product show on screen.
Add it to the bill
The customer pays once; cover is linked to the unit.
Claim when needed
Raise the claim from the device's record.
On a real counter
A new flagship phone
Screen damage and extended warranty offered at the counter, when the customer is most likely to say yes.
An AC installation
Extended warranty on the compressor, added to the same bill as the installation.
A cracked screen
The customer walks in; one search on the IMEI shows the cover, and the claim starts from there.
Questions
When will Device Protection be available?
It is coming soon. Book a demo if you want to be among the first stores to use it.
Which protection providers will it work with?
RetailerOS is building integrations with device-protection providers. Where a provider offers an API, plans and claims will run from RetailerOS.
Will my store earn on each plan?
Plans are sold by your store, and the earnings on each one will be shown in RetailerOS.
Can I raise claims from RetailerOS?
Where the plan provider supports it, yes — claims will be raised from the device's record in RetailerOS.
Works well with
Schemes
Track every Samsung, Vivo, Oppo and appliance brand scheme in one place: targets, incentive slabs, eligible sales and the claims you are owed.
Explore →Automation
Automatic WhatsApp follow-ups after every purchase, birthday wishes and timed campaigns that educate, upsell and bring customers back to your store.
Explore →Pre-booking
Take advance bookings for new phone and appliance launches with a shareable booking page, track deposits and turn each booking into a sale on arrival.
Explore →See Device Protection on your own counter
Start free today, or book a 15-minute walkthrough on a weekday.
